CONSULAR SECTION (eTA, Passports, etc)

This Section contains Information about various Consular services offered by the Mission which are outlined on the left. Please click on the relevant subject.


For a seamless trip to Kenya, all travellers must now complete an Electonic Travel Authorisation (eTA) before depature at

Already paid and issued eVisas are valid and can be used to enter Kenya until the expiry of their validity.




The Consular section is open to the public on Mondays to Fridays, from 09.00 hrs to 13.00. 



The consular section can be reached on the following telephone numbers:

Landline: + 49 30 25 92 660 or +49 30 25 92 66-11


All application inquiries should be directed to the following email addresses

Ecitizen inquiries: support(at)

Specific eTa inquiries: etakenya(at)

General eTa inquiries:

All other applications:


Payments made into the given Embassy accounts are non-refundable. Applicants are therefore advised to ensure that all application requirements are met and ample processing time considered before transferring the required fees.

Do not transfer payments for services applied for through the eCitizen or eVisa websites to the Embassy account. The fees and non-refundable.

The Embassy of the Republic of Kenya in Berlin is the ONLY legally recognized provider of ALL payable Consular services in Germany. The Honorary Consulate offers ONLY advisory services.

For all payments through the bank, please use the Kenya Embassy Account details provided on the checklist attached with the application form. To help us serve you faster, please indicate your full name and in brief, the purpose for the payment, or services desired, attach a copy of the bank transfer form or Überweisungbeleg to your application and mail the same to the Embassy.

Bank details:

Embassy of the Republic of Kenya

Commerzbank Berlin

IBAN: DE63 1004 0000 0266 0140 04 (Not for ecitizen or evisa applications)



We advise all clients to send postal applications via courier services to ensure the safe delivery of documents. We especially discourage the use of EINSCHREIBEN EINWURF services due to lack of accountability of receipt.


The government of Kenya established the Huduma Kenya Program to transform service delivery to ensure citizens are provided with convenient, dignifying, quick and excellent services using one-stop shop services delivery models; both physical and electronic. These are platforms where various government services are provided from one place a customer need not move anywhere else to receive these services.

To date the program has established 46 Huduma Centers: a Huduma Contact Centre; Huduma Mobile Services and the Huduma Smart Servie Card. The e-Huduma Portal is still under development. These platforms have had tremendous success and are very popular with citizens. As a result, the program has received multiple awards locally, continentally and globally.

The government now plans to accord the same experience to Kenyan citizens living abroad and any other nationalities interested in specific services from Kenya. To do this, the government needs to understand the nature of services these customers require and how these may be provided based on the Huduma Kenya model of one-stop shop service delivery platforms. To this end, the diapora community and other nationalities interested in services by Kenya are requested to fill the questionnaire below and send it to bpr(at)